Transactions

Transactions Section (Payments & Orders)

The Transactions section allows merchants to view, track, and manage all customer payment activities.
It consists of two main tabs:

• Payments – Individual payment attempts made by customers
  

• Orders – Orders created before payment is initiated
  
  

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🔹 Payments Tab

This tab shows all payment transactions processed through Razorpay.

1. Overview Panel (Top Summary)

At the top, an overview summary is displayed for the selected period (for example: Today).

It shows:

a) Collected Amount

• Total amount successfully collected
  

• Example: ₹4,347.00 from 3 captured payments
  

• Indicates only successful (captured) transactions
  
  

b) Split by Payment Method

A donut chart showing payment distribution by method:

• Cards – Percentage of card payment
  

• UPI – Percentage of UPI payments
  
  

Helps analyze customer payment preferences.

c) Refunds

• Total refund amount processed
  

• Number of refunds issued
  
  

d) Disputes

• Open disputes
  

• Under-review chargebacks
  
  

Used to monitor payment risk and customer complaints.

e) Failed Payments

• Number of failed payment attempts
  

• Helps track checkout issues or payment failures.
  
  

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2. Filters & Search Options

Above the payment list, multiple filters are available:

• Date Range –  Today, Last 7 days, Last 30 days, Last 90 days, Jan 2026 - till date, This financial year, Custom
  

• Status Filter – All, Created, Authenticated, Authorized, Captured, Refunded, Failed
  

• Payment Method Filter – All, Card, ACH, Wallet, Cash on Delivery, Bank Transfer, UPI, EMI, Offline, eMANDATE, Netbanking, International Bank Transfer, Pay Later, CRED pay, AePS, FPX, Route transfer, Cardless EMI, eNach, Paynow, Gift Cards
  

• Search – Directly search using Razorpay Payment ID,Email, Mobile number, Order ID, Notes
  

These filters help quickly find specific transactions.

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3. Payments List (Transaction Table)

Each row represents one payment transaction with the following details:

Columns Explained:

• Payment ID – Unique Razorpay payment reference (clickable for full details)
  

• Bank RRN – Bank reference / retrieval number for tracking with the bank
  

• Customer Detail – Customer phone number and email ID
  

• Created On – Date and time when payment was initiated
  

• Amount – Transaction amount
  

• Status:
  
  

  • Created - Payment or order has been created but the customer has not yet completed authentication or payment
    

  • Authenticated - Payment is verified by the bank but not yet authorized or captured
    

  • Authorized - Money is not yet transferred to the merchant

  • Captured - Payment is successful and completed

  • Refunded - Payment has been partially or fully refunded to the customer

  • Failed - Payment attempt failed due to Insufficient balance, Network / bank errors, Authentication failure, Customer cancellation

 

• Details – Opens the full transaction page with:
  
  

  • Payment timeline
    

  • Gateway response
    

  • Refund option
    

  • Notes and metadata

Click here to view payment detail page in detailed

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🔹 Orders Tab

The Orders tab shows orders created from your website before payment is made.
This is mainly used in API-based integrations like WooCommerce, Shopify, or custom checkout flows.

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1. Order Filters

At the top, you can filter orders by:

• Order ID – Razorpay order reference
  

• Receipt – Your internal receipt or order number
  

• Status – All, Created, Attempted, Paid
  

• Count – Number of records to display
  
  

Used to quickly search and track a particular order.

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2. Orders List (Order Table)

Each row represents one order with the following fields:

Columns Explained:

• Order ID – Unique Razorpay order identifier
  

• Amount – Order amount
  

• Attempts – Number of payment attempts made for this order
  

• Receipt – Merchant’s internal receipt or order reference
  

• Created At – Date and time when the order was created
  
  

• Status:
  
  

  • Paid – Order successfully paid
    

  • Created – Order created but payment not yet completed
    

  • Attempted – Payment attempted but not completed
    
    

Clicking an order opens detailed information including:

• Linked payment IDs
  

• Attempt history
  

• Order metadata
  

• Payment status

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🔹 Order Summary Panel (Right Side)

When an order is selected, a side panel opens with detailed order-level information.

Order Information

• Order ID – Unique Razorpay Order reference (example: order_S61GLcuLQS51xU)
  

• Amount – Total order amount created
  

• Currency – Currency used for the order (INR, USD, etc.)
  

• Attempts – Number of payment attempts made for this order
  

• Status – Current order status such as:
  
  

  • Created
    

  • Attempted
    

  • Paid
    

  • Failed
    
    

• Created At – Date and time when the order was created
  
  

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Linked Payments Section

Shows all payments attempted or completed against this order.

For each payment:

• Payment ID – Clickable Razorpay payment reference
  

• Amount – Payment amount
  

• Payment Status – Status such as Created, Authorized, Captured, Failed
  

• Date & Time – When the payment was created
  

This helps track multiple attempts for the same order.

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Notes Section

Displays custom metadata passed while creating the order, such as:

• Referrer – Source system or integration (example: fastrr)
  

• Origin – Website or application domain (example: yoursite.com)
  

These notes are useful for internal tracking, reconciliation, and debugging.

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🔹 Payments Table (Bottom Section)

This table lists all orders and their payment activity.

Available Columns

• Order ID – Razorpay Order reference
  

• Amount – Order amount
  

• Attempts – Number of attempts made for the order
  

• Receipt – Merchant receipt or internal reference number
  

• Created At – Order creation date and time
  
  

 

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🔄 Difference Between Payments & Orders

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🛠 Common Use Cases

The Transactions section is used to:

• Verify successful customer payments
  

• Track failed and pending transactions
  

• Issue refunds from payment details
  

• Reconcile payments with orders
  

• Investigate disputes and chargebacks
  

• Support customer payment queries