Settings / Shipping and Delivery

Setting Up Shipping Rates in Shopify (Step-by-Step SOP)

This process explains how to add or modify shipping charges that customers see at checkout.

Step 1: Go to Settings

1. Log in to Shopify Admin

2. Look at the left-side menu

3. Scroll to the bottom

4. Click Settings (⚙️ gear icon)

This opens the full Settings page.

Step 2: Open Shipping and Delivery

1. In the Settings menu (left sidebar)

2. Click Shipping and delivery

This section controls shipping prices, delivery rules, and zones.

Step 3: Open Your Shipping Profile

1. On the Shipping and Delivery page, find General shipping rates

2. Click on the General shipping rates card

📌 Most stores use this profile for all products.

Step 4: Identify Fulfillment Location & Shipping Zones

On the next page, you will see:

Fulfillment Location

• Your store / warehouse address

• Orders are shipped from this location

Shipping Zones

You will usually see:

• Domestic – India (orders within India)

• International (orders outside India)

Shipping prices are added inside each zone.

Step 5: Add a Domestic Shipping Rate (India)

1. Under Domestic – India, click Add rate

2. A popup titled Add rate will open

Fill in the following details:

Rate Type

• Keep Use flat rate

Shipping Rate

• Keep Custom

Custom Rate Name

• This is shown to customers

• Examples:

  • Standard Shipping

  • Express Shipping

Delivery Description (Optional)

• Example:

  • 3–5 business days

Price

• Enter:

  • ₹0 for Free Shipping

  • Or any amount (example: ₹95)

Optional: Conditional Pricing

If you want different prices based on:

• Order value (example: free shipping above ₹999)

• Order weight

Click Add conditional pricing and set conditions.

3. Click Done

Step 6: Add International Shipping Rates (Optional)

If you ship outside India:

1. Go to the International zone

2. Click Add rate

3. Fill in the same details as above

4. Click Done

Step 7: Save Your Settings

• Click Save (top or bottom of the page)

✅ Your shipping rates are now active.

Step 8: Test Shipping at Checkout

1. Go to your online store

2. Add a product to the cart

3. Proceed to checkout

4. Confirm that the correct shipping charge is displayed

✅ Best Practices (India-Specific)

• Use Free Shipping above ₹999 / ₹1499 to protect margins

• Clearly mention delivery time in shipping names

• Always test shipping after changes

• Match shipping rules with your Shipping Policy page