Orders in Mobile screen

How to Use Orders in Shopify (Mobile App)

This guide explains how to view, manage, fulfil, cancel, and refund orders using the Shopify mobile app.

Open Orders

• Open the Shopify mobile app

• Tap the Orders (🛍️ bag icon) in the bottom menu

You will see the orders list with tabs such as:

• All

• Unfulfilled

• Unpaid

• Open

• Archived

• Return requests

Use the top bar to Search, Filter, or Sort orders.

Search Orders

• Tap the Search bar

• Enter the Order ID (example: VAJ3518)

• The matching order will appear instantly

Filter or Sort Orders

Filter Orders

• Tap Filter to narrow results

Common filters include:

• Order status

• Payment status

• Fulfilment status

• Delivery status

• Return status

• Label status

• Chargeback & inquiry status

• Delivery method

• Destination

• Address validation

• Number of items

• Product

Sort Orders

• Tap Sort

• Choose sorting options such as Newest first or Oldest first

Open an Order

• Tap any order from the list (example: VAJ3518)

At the top of the order page, you will see:

• Status badges (example: Paid, Unfulfilled)

• Order date and time

• Action icons: Print and More (⋮)

Review Customer & Order Information

Customer Section

• Customer name

• Quick buttons for Email and Phone

Shipping Address

• Full delivery address displayed clearly

Additional Details (For Support / Fraud Checks)

• Payment gateway transaction ID (example: Razorpay_txn_id)

• shopifyCartToken

• landing_page_url

• ipv4_address

Tags & Order Risk

• Shown below customer details

• Helpful for internal tracking

Check Items in the Order

Each product line shows:

• Product name

• SKU

• Price

• Quantity

If the order is not shipped yet, you will see a Mark as fulfilled button.

Fulfil (Ship) an Order

1. Tap Mark as fulfilled

2. On the Fulfilment screen:

   • Adjust item quantity if needed

   • Enter Tracking number

   • Select Shipping carrier from the list

   • (Optional) Add Tracking URL

   • Enable Send notification to customer (recommended)

3. Tap Mark as fulfilled to complete shipping

📌 You can also print packing slips from this screen.

View the Timeline (Activity Log)

Scroll down to Timeline to see:

• Order confirmation email sent

• Payment captured (example: Razorpay)

• Fulfilment updates

• Internal comments

This helps track what happened and when.

Use Order Actions (⋮ Menu)

Tap More (⋮) for quick actions:

• Edit – Update customer info or items (where allowed)

• Duplicate – Create a similar order

• Cancel – Cancel the order

• Refund – Process refunds

• Archive – Move order out of active list

• Add note – Internal staff note

• View order status – Customer-facing status page

• Share order with staff – Send order details to a teammate

Cancel an Order (With Refund)

1. Tap More (⋮) → Cancel

2. Choose Refund payment method

   • Usually Original payment method (example: Razorpay)

3. Select Reason for cancellation

4. (Optional) Add Staff note

5. Keep Restock inventory checked

6. Keep Send notification to customer checked

7. Tap Cancel order

Refund Specific Items (Partial Refund)

1. Tap More (⋮) → Refund

2. Select the items to refund using the + button

3. Scroll down and complete the refund process

Understand Common Order Statuses

• Paid → Payment successfully received

• Unfulfilled → Order not shipped yet

• Open → Active order needing action

• Archived → Order moved out of active list

• Return requests → Orders with return activity

✅ Best Practices (Mobile Orders)

• Always verify payment status before fulfilment

• Enter correct tracking details to avoid support issues

• Use internal notes for team coordination

• Archive completed orders regularly